Business Development Manager

at Emirates Flight Catering
Published November 16, 2022
Location Dubai, United Arab Emirates
Category Administration  
Job Type Full-Time  


To maintain current HORECA and Distribution sales channel in foodservice business development along with additional route to market with local and international Quick Service Restaurant to support the growth of the department which is mainly looking at off airline sales. This includes working closely with internal stakeholders (culinary, procurement, finance) to provide correct market knowledge in providing the right solutions to the external foodservice stakeholders (HORECA, Distributors, local and international QSRs).

The jobholder will project manage/lead key initiatives and alliances including:

Development of market intelligence and analysis of the competitive landscape
Market research into current new trends in the foodservice channel to increase the product mix with external operators.
Finding correct foodservice distribution partners in the UAE to enhance and grow the business through distribution sales.

Key Result Areas:

Plan and recommend business development and marketing strategies to achieve maximum customer and market penetration consistent with Food Point’s financial objectives and to drive tactical and strategic growth.
Seek out and source new revenue opportunities in local, regional and export markets by developing networks and independently identifying and developing relevant resources for meeting sales and business development objectives.

Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
Develop innovative sales plans, prepare sales forecasts and budgets and implement multi-year business development strategy.
Manage the day-to-day sales activities of account management and customer care team to achieve Food Point’s sales targets through profitable business relationships
Responsible for ensuring compliance with the company Occupational Health and Safety system and protect organization's value by keeping information confidential.

Manage the Business Development team with highest level of performance management with a goal oriented approach to achieve assigned targets by maintain and developing current customer base and growing the channel through recruitment of relevant operators.
Provide ongoing support to clients by communicating and conducting visits to ensure all issues are actioned and business relationships are maintained
Develop negotiating strategies and negotiate terms of sales / agreements with existing and new clients that will maximize the organization’s business interests and service excellence. Evaluate success rates and business development.
Manage sales support activities such as sales administration, customer service, invoicing to ensure that customer orders are processed, dispatched and accurately invoiced and on time.
Resolve revenue collection issues to ensure cash flow of Food Point is maintained
Manage CRM database and use market insights on the pipeline, open quotes, new opportunities, recent activities and lost sale strategically to deliver business value.

Knowledge, Skills & Minimum Experience:

Education Qualification:

Bachelors in Business or Marketing with 7 years of relevant experience. Prior Experience in FMCG industry preferred.

Work Experience:

5+ years of relevant experience in FMCG foodservice industry.

Local market experience and knowledge in foodservice with a good network of operators and contacts in the HORECA and distribution channel to help grow the number of dealing customers.


A strong track record of commercial experience with evidence of developed skills including category management, price negotiation and retailer brand management
Proficient with numbers and financial analysis and proven ability to meet budget targets

Proven ability to develop rapport with multi-national clients
Strong experience in costing, customer influence, and management with a proven record in delivering creative food solutions.
Must have exposure to senior executives and a demonstrated ability to address complaints.
Actively demonstrate the following behavior; consultative, collaborative, analytical, pro-active, change orientated and structured with the ability to be flexible as required.
High standards of professional conduct with excellent communication and presentation skills. Proven track record of increasing revenue through generation of leads
Highly organized and detail-oriented, with the ability to keep multiple projects and client engagements active at once.
Independent critical thinking and creative problem solving skills.

Comfort with ambiguity and ability to navigate uncertainty.
Proficient in the use of the Microsoft Office Suite.

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