An opportunity has arisen for Guest Services Executive to join the Rooms Division at Jumeirah Beach Hotel. The main purpose of the role is to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

The main responsibilities are:

Providing check-in/check-out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
Courteously answer all incoming phone calls in a professional and friendly manner.
Answer all email queries in a professional manner, following standard turnaround time and email etiquette.
Accurately and professionally communicate rates associated with facilities, products, and services from respective domain, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain.
Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
Greet and serve guests in person or by phone and assist them with bookings and enquiries.
Greet and serve guests while arriving or departing, provide orientation to facilities etc.
Managing payments via cash, credit, or debit cards.
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
Continually strive to improve the procedures in respective domains.
Attend all training sessions and meetings on a consistent and regular basis.
Identify and anticipate guests’ needs and assist in any way possible way, keeping in mind Heart of Jumeirah standards.
Ensure that all complaints are promptly attended to and check with the guest for Feedback.
Reports on working on time and adhering to Jumeriah grooming standards.
Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Highschool diploma or general education in Business Administration preferred.
Minimum two years’ experience in hospitality or guest service-related work.
Minimum of two years of experience in retail/cash handling
Proficient in English (Read/Write/ Speak – Essential)
Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)
Technical knowledge about Microsoft Office, Book 4 Time, Opera and Hot SOS

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