Description

We are hiring Guest Relations Officer is responsible for ensuring excellent guest experiences, handling inquiries and complaints, and providing a personalized, seamless service that enhances the hotel’s reputation and guest satisfaction.

Key Responsibilities

Welcome and assist guests during check-in and check-out
Handle guest inquiries, complaints, and special requests efficiently
Coordinate with front office, housekeeping, F&B, and other departments for smooth service
Maintain records of VIP guests and ensure personalized attention
Provide information about hotel services, facilities, and local attractions
Monitor guest feedback and implement service improvements
Resolve guest issues promptly to ensure high satisfaction

Please send your resume/CV