Description
A reputable aviation company in Dubai is seeking a Baggage Services Agent to assist passengers with baggage-related inquiries and provide efficient support throughout their airport journey. The ideal candidate should be customer-focused, organized, and comfortable working in a fast-paced airport environment.

Key Responsibilities:

Assist passengers with baggage inquiries, delayed baggage, and related concerns.
Receive and accurately record baggage reports and passenger information.
Track baggage cases and coordinate with relevant airport and airline teams.
Provide passengers with clear updates regarding the status of their baggage.
Assist with lost-and-found baggage procedures and documentation.
Coordinate the delivery or collection of baggage when required.
Verify passenger and baggage details according to established procedures.
Maintain accurate records of baggage cases and follow-up actions.

Requirements:

Previous experience in aviation, airport services, customer service, or hospitality is an advantage.
Good verbal and written English communication skills.
Strong customer-service and problem-solving abilities.
Good computer and data-entry skills.
Ability to work under pressure in a busy airport environment.
Willingness to work rotating shifts, weekends, and public holidays.

Please Send your resume/CV