Description

A well-established hospitality organization is seeking a professional and service-oriented Hotel Supervisor to oversee daily hotel operations, coordinate staff activities, and maintain high standards of guest service.

The ideal candidate should have strong leadership abilities, excellent communication skills, and a passion for creating a welcoming and efficient hotel environment.

Key Responsibilities

Supervise daily hotel operations and ensure smooth departmental coordination.

Monitor staff performance, attendance, and adherence to service standards.

Assist with guest inquiries, complaints, and special requests professionally.

Coordinate with housekeeping, front office, maintenance, and food and beverage teams.

Ensure guest rooms and public areas meet cleanliness and presentation standards.

Monitor operational issues and report them to hotel management.

Requirements

Diploma or degree in Hospitality Management, Hotel Administration, or a related field is preferred.

Previous experience in hotel operations, front office, or hospitality supervision is an advantage.

Strong leadership, problem-solving, and team coordination skills.

Excellent customer service and communication abilities.

Basic computer skills and familiarity with hotel management systems are beneficial.

Ability to handle guest concerns calmly and professionally.

Flexible approach to working shifts, weekends, and public holidays when required.

Preferred Skills

Please send your resume/CV