Description

We are currently seeking passionate and dynamic, guest-focused Housekeeping professionals who take pride in delivering exceptional customer service and creating memorable guest experiences.

As a Housekeeping Supervisor, you will be responsible for supervising a team of Housekeeping Attendants to achieve operational objectives while ensuring that hotel cleanliness, maintenance, and presentation standards are consistently maintained.

Key Responsibilities:

Prepare daily job assignments for Housekeeping Attendants.
Issue keys and necessary supplies to Housekeeping Attendants.
Monitor VIP, Do Not Disturb (DND), Sleep-Out, and Double-Locked rooms, and take appropriate action as required.
Attend daily briefings and receive operational updates and special instructions.
Verify guest check-outs before reporting rooms as vacant.
Receive and coordinate special guest requests, ensuring timely completion.
Inspect cleaned rooms and public areas using established checklists to ensure cleanliness standards are met, amenities are properly replenished, and maintenance issues are reported immediately.
Complete required reports and transfer found items to the Lost & Found department.
Supervise the cleaning of guest rooms, corridors, and stairwells.
Train, guide, and support Housekeeping Attendants, providing feedback and reporting performance concerns to management.
Assist with inventory control and ensure all housekeeping equipment and machinery are properly used, maintained, and stored.

This role requires strong leadership, attention to detail, organizational skills, and a commitment to maintaining the highest standards of cleanliness and guest satisfaction.

Requirements
Education, Qualifications & Experience

Ideally, you should hold a diploma or vocational qualification in Hospitality, with previous supervisory experience within a hotel Housekeeping department. A good command of written and spoken English is essential, along with strong interpersonal, communication, and problem-solving skills. Computer literacy and experience using Opera are advantageous.

Knowledge & Competencies

The ideal candidate is a friendly and caring individual with strong cross-cultural awareness, a commitment to quality, and excellent attention to detail. You should be able to perform effectively under pressure in a fast-paced environment and enjoy working with colleagues and guests from diverse backgrounds.

Required Competencies:

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Please send your resume/CV