An exciting opportunity has arisen for an Assistant Housekeeping Manager (UAE National) to join our amazing Rooms Division team in Jumeirah Living Marina Gate. The main purpose of the role is to assist Housekeeping Manager in smooth and efficient operation of the Housekeeping department, ensuring maximum guest satisfaction and adhering to the standards required by the hotel and assist in the planning process.

The main duties and responsibilities of this role are to:

Supervise and coordinate housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.
Interact with suppliers and contractors.
Help in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.
Ensure correct distribution and control of master keys.
Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
Ensure that all equipment is well maintained and handled correctly.
Handle guest and residents’ complaints in accordance with the SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.
Assist in taking various inventories.
Actively promote an awareness of guests’ requirements throughout the organization.
Ensures that responsibilities and authorities are defined and communicated within the organization.
Promoting Housekeeping service packages to the Residents
Ensuring all VIP room sand suites are personally inspected by Housekeeping Management.
Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag at all times.
Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.
Ensures that all colleagues provide a courteous and professional service at all times.
Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.
Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.
Conducts colleagues evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.
Ensures that all the colleagues within the department meet the requirements set by Jumeirah International.
Assists in the training of the colleagues ensuring that they have the necessary skill to perform duties with the maximum efficiency.
Develops training plan that enhance staff performance and motivate them to be more effective in their work.
Monitors the result of monthly CSI results and maintaining positive feedback by consistently provided quality service to out guests to enter text.
Assists in all the administrative aspects of the department ensuring that necessary clear and concise records are maintained.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

Diploma or Degree equivalent Hotel related education
Minimum 2 years experience in a junior management role within housekeeping in a 4/5 star hotel
Able to converse and resolve guest complaints/issues in a calm and professional manner
Detail-oriented and organized
Energetic with a positive attitude

To Apply Send Your CV: