Description

Turn every customer interaction into a positive experience.

A customer-focused organization is looking for a professional and energetic Call Center Agent to handle customer inquiries, provide support, and maintain excellent communication standards. This opportunity is suitable for individuals who enjoy speaking with people, solving problems, and building a career in customer service. Freshers are encouraged to apply, while previous call center experience is an advantage.

Your Responsibilities

Handle incoming and outgoing customer calls professionally
Respond to customer inquiries and provide accurate information
Assist customers with requests, complaints, and service-related issues
Maintain customer records and update information when required
Follow up with customers to ensure satisfaction
Provide clear explanations about products or services
Escalate complex issues to the relevant department
Maintain call quality and meet service standards

What You’ll Need

Freshers are welcome to apply
Excellent communication and active listening skills
Professional and friendly telephone manner
Basic computer knowledge and data entry skills
Ability to handle pressure and manage multiple calls
Positive attitude with willingness to learn

Please send your resume/CV