Call Center Representative

at Fatimaali HR
Published November 8, 2023
Expires December 8, 2023
Location Dubai, United Arab Emirates
Category Customer Care  
Job Type Full Time  
Working Hours 40
Base Salary 3500 AED
Salary Unit Month


We are currently seeking dedicated and skilled Call Center Representatives to join our team. If you have strong communication skills, a passion for assisting customers, and the ability to provide solutions, we encourage you to apply for this position.

Key Responsibilities:

Answer incoming calls from customers promptly and professionally.

Listen to customer inquiries and concerns and provide accurate and timely responses.

Assist customers in resolving issues, including troubleshooting, product support, or service inquiries.

Provide information about products, services, and promotions.

Use a computer system to maintain customer records and update information.

Follow Scripts and call center protocols to ensure consistent and quality service.

Escalate complex issues to higher-level support when necessary.

Make outbound calls for follow-ups, surveys, or appointment scheduling.

Meet and exceed performance targets related to call volume, quality, and customer satisfaction.

Continuously improve product knowledge and customer service skills.


Previous experience as a Call Center Representative or in a customer service role is beneficial.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and the capacity to think on your feet.

Ability to handle difficult or irate customers with professionalism.

Proficiency in using call center software and CRM systems.

Patience and empathy when dealing with customer concerns.

Commitment to delivering high-quality customer service.

Willingness to work in a fast-paced and dynamic call center environment.

Contact: +971558348654

To Apply Send Your CV:

Drop files here browse files ...