An opportunity has arisen for a Guest Relations Executive to join our Guest Relations – Rooms Team at Jumeirah Marsa Al Arab.

The main duties and responsibilities of this role:

Supporting to set up the function and role during Pre-Opening phase.
Working closely between the Hotel and our Residences to support any operational needs as per the job description.
To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on a daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
Be the life and soul of the lobby/public areas, creating a positive environment and maintaining and engaging, approachable, helpful and friendly demeanour to colleagues and guests alike.
Acknowledge, greet, welcome, engage & initiate genuine adaptive conversation with guests and visitors facilitating the smooth operation of the lobby, obtaining feedback and assisting in creating memorable guest experiences.
Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
Efficiently compose and communicate the VIP memo on a daily basis through effective guest research and profiling, gathering essential information relative to the guest and recognising value of any particular source /company/group or agent.
Reach out to all VIP guests on arrival prior to their arrival to establish contact and arrange any necessary requests. Once guests arrive on property, serving as the main point of contact. Once guest has departed, following up with post departure email and or phone call.
Go through arrival reports and ensure VIP guests requests are met with correct room attributions and that all traces are set up accordingly with necessary departments.

About you:

The ideal candidate for this position will have the following experience and qualifications:

Ideally Pre Opening experience, experience on setting up any related systems or structures in the role | department
Able to work with tight deadlines and under pressure due to intensive preopening phase
Excellent interpersonal and communication skills, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of your department
Excellent reading, writing & oral proficiency in the English language
Previous experience in the Luxury industry preferred

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