Description

We are currently hiring a Guest Relations Officer to join our hospitality team and deliver exceptional service to guests. This is an excellent opportunity for friendly, professional, and customer-focused individuals who enjoy creating memorable guest experiences. Freshers can apply, and training will be provided for suitable candidates.

Job Overview

The Guest Relations Officer will be responsible for welcoming guests, addressing inquiries and concerns, ensuring guest satisfaction, and maintaining the highest standards of hospitality and customer service.

Job Responsibilities

Welcome guests and provide a warm, professional first impression
Assist guests with inquiries, requests, and special arrangements
Resolve guest concerns and complaints promptly and professionally
Coordinate with housekeeping, front office, and other departments
Monitor guest satisfaction and ensure excellent service standards
Maintain accurate guest records and update relevant information
Promote hotel facilities, services, and special offers
Ensure a positive and memorable guest experience throughout their stay

Requirements

Freshers can apply
Excellent communication and interpersonal skills
Friendly, professional, and customer-oriented attitude
Ability to work in a fast-paced hospitality environment
Basic computer knowledge is an advantage
Willingness to work flexible shifts, including weekends and holidays

What We Offer

Competitive salary package
Visa and benefits as per UAE Labor Law
Professional training and development
Career growth opportunities
Supportive and dynamic work environment

Please send your resume/CV