We are looking for a professional and customer-focused Help Desk Officer to join our team in Dubai.

The ideal candidate should have good communication skills, basic technical knowledge, and the ability to provide efficient support to employees and customers.

Job Responsibilities:

* Respond to customer and employee inquiries through phone, email, and in-person support
* Provide first-level technical and administrative assistance
* Log, track, and resolve support requests efficiently
* Assist with basic troubleshooting of computer systems and software issues
* Escalate complex issues to the relevant departments
* Maintain accurate records of support tickets and resolutions
* Provide excellent customer service and timely assistance
* Support daily office IT and administrative operations

Requirements:

* Previous experience as a Help Desk Officer, IT Support Assistant, Customer Service Executive, or Service Desk Agent is an advantage
* Good communication and problem-solving skills
* Basic knowledge of computers, software, and MS Office applications
* Customer-focused attitude with strong organizational skills
* Ability to work in a fast-paced environment
* Immediate joiners preferred

Location: Dubai

Salary + Accommodation + Transportation + Benefits** as per company policy

Please send your resume/CV