It Support Specialist

at HR FATIMA ALI
Published February 2, 2024
Expires March 3, 2024
Location Dubai, United Arab Emirates
Category Computer & IT  
Job Type Full Time  
Base Salary 3 500 Dhs
Salary Unit Month

Description

We are committed to delivering innovative solutions and exceptional customer service. As we continue to grow, we are seeking a talented IT Support Specialist to join our team and help us maintain our technology infrastructure and support our employees.

Responsibilities:

Provide technical support to employees on hardware, software, and network-related issues.

Troubleshoot and resolve hardware and software problems in a timely manner.

Install, configure, and upgrade computer systems and software applications.

Set up and maintain user accounts and permissions in accordance with company policies.

Monitor and maintain network infrastructure, including routers, switches, and firewalls.

Perform routine maintenance tasks, such as system updates, backups, and security patches.

Respond to help desk tickets and provide technical assistance via phone, email, or in-person.

Collaborate with other IT team members to identify and implement solutions to improve efficiency and productivity.

Document and maintain accurate records of IT assets, configurations, and procedures.

Stay informed about emerging technologies and best practices in IT support and service delivery.

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