Telesales Representative

at Vazir Group
Published November 15, 2022
Location Dubai, United Arab Emirates
Category Sales  
Job Type Full-Time  


In this role, you will provide expert advice and information to our potential clients regarding the programs and services offered by our company. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to generating more business. The ideal candidate should be energetic, well-spoken, confident with cold calling and eager to convert prospective clients and increase revenue.


· Consistently make a good first impression when calling leads

· Cold calling and engaging with potential clients in dialogue that opens opportunities

· Commit to departmental and individual quotas/goals

· Meet company expectations for excellent customer service

· Update contacts database when necessary

· Provide information regarding product/service in an engaging manner

· Answer all customer questions honestly and accurately

· Take relevant notes on all calls for future use and enter into a database. Update CRM on a daily basis

· Maintain a friendly, professional tone at all times

· Function as part of the team with sincere enthusiasm

· Negotiate sales and address any concerns/reservations of potential customers.


· Proven experience in a similar position – Minimum 2-3 years experience working in a call centre is a must

· Sales/ Customer service skills

· Strong knowledge of CRM platform

· Experience in cold calling

· Mandatory to be fluent in English with excellent verbal & written communication skills

· Should be confident and willing to take initiative

· Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

· Well organized with a pleasant personality

· Ability to work with targets.

· Sound judgement

Job Type: Full-time

Schedule: Evening shift (from: 4:00 PM to 11:45 PM) from Monday to Saturday

Experience: 2 years minimum, from a call centre background

Language: Fluent in English (Required)

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