We are looking for a professional and customer-focused Help Desk Officer to join our team in Dubai.

The ideal candidate should have excellent communication skills, basic technical knowledge, and the ability to provide prompt support to employees and customers.

Job Responsibilities:

* Respond to customer and employee inquiries via phone, email, and in person
* Provide first-level technical and administrative support
* Log, track, and resolve support requests efficiently
* Escalate complex issues to the appropriate department
* Maintain accurate records of support tickets and resolutions
* Assist with system access, software, and basic troubleshooting
* Ensure excellent customer service and timely issue resolution

Requirements:

* Previous experience as a Help Desk Officer, IT Support Assistant, Customer Support Executive, or Service Desk Officer is an advantage
* Good communication and problem-solving skills
* Basic knowledge of computer systems and MS Office applications
* Strong customer service and organizational skills
* Ability to work in a fast-paced environment
* Immediate joiners preferred

Location: Dubai
Salary + Accommodation + Transportation + Benefits as per company policy

Please send your resume/CV