Description

A customer support sector in Dubai offers an opportunity for a friendly and service-oriented Call Center Agent to handle customer communications, provide accurate information, and assist with routine inquiries through telephone and other communication channels.

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Understand customer questions and provide appropriate assistance.
Provide information about products, services, appointments, or general inquiries.
Record customer details and update information accurately.
Respond to customer concerns and escalate complex issues when necessary.
Follow up on pending customer requests and service matters.
Maintain clear and professional communication with customers.
Handle emails, messages, or chat inquiries when assigned.
Follow approved call-handling procedures and service standards.
Maintain confidentiality of customer and business information.
Record call outcomes and prepare basic activity reports.
Coordinate with relevant departments to resolve customer requests.
Meet assigned service and communication targets.

Please Send your resume/CV