Description

A growing organization is seeking a confident and customer-focused Call Center Agent to handle customer inquiries, provide accurate information, resolve service concerns, and maintain positive customer relationships.

Candidates with good communication skills and a professional telephone manner are encouraged to apply.

Key Responsibilities

Handle incoming and outgoing customer calls professionally.

Respond to customer inquiries and provide accurate information.

Assist customers with complaints, requests, and service-related issues.

Follow up on customer inquiries and pending requests.

Maintain accurate customer records and call reports.

Requirements

High school diploma or equivalent; a relevant qualification is an advantage.

Previous call center or customer service experience is preferred.

Freshers with excellent communication skills may apply.

Good spoken English and a professional telephone manner.

Basic computer knowledge and data-entry skills.

Patient, friendly, and able to handle challenging conversations.

Preferred Skills

Please send your resume/CV