Description

A leading company is looking for a friendly and customer-focused Call Center Agent to handle customer enquiries, provide accurate information, resolve service-related concerns, and maintain professional communication.

Candidates with good speaking skills and a positive attitude are encouraged to apply.

Key Responsibilities

Handle incoming and outgoing customer calls.

Respond to customer enquiries and provide relevant information.

Assist customers with complaints, requests, and service issues.

Maintain accurate customer records and call details.

Follow up on customer requests and pending matters.

Explain company products, services, and procedures.

Maintain professional communication and service standards.

Requirements

High school diploma or equivalent; a diploma in Business or Customer Service is an advantage.

Previous call center or customer service experience is preferred.

Good English communication skills; additional languages are an advantage.

Basic computer and data-entry skills.

Patient, confident, and customer-oriented.

Ability to work under pressure and meet performance targets.

Preferred Skills

Please send your resume/CV