Description

We are looking for Customer Services Representative responsible for providing excellent customer service to patients and visitors while ensuring smooth front desk and patient registration operations within the healthcare facility.

The role involves handling appointments, patient inquiries, registration, billing coordination, and maintaining a professional and patient-centered experience

Key Responsibilities

Patient Registration & Reception
Welcome patients and visitors in a professional and courteous manner.
Register patients accurately in the hospital/clinic management system.
Verify patient identification, insurance details, and required documents.
Ensure all patient information is updated and maintained confidentially.
Appointment & Call Handling
Schedule, confirm, reschedule, and cancel patient appointments.
Handle incoming calls, emails, and patient inquiries efficiently.
Coordinate with doctors, nurses, and departments regarding appointment availability and patient flow.
Provide patients with information regarding services, timings, and procedures.

Insurance & Billing Coordination
Verify insurance eligibility and approvals when required.
Coordinate with insurance and billing departments for patient transactions.
Inform patients about payment policies and required documentation.
Collect payments and issue receipts as per company procedures.

Please send your resume/CV