Description

A well-established hospitality organization is looking for a Reservation Agent to manage guest bookings and provide professional assistance throughout the reservation process.

The ideal candidate will have strong communication skills, attention to detail, and the ability to handle customer requests efficiently while maintaining a high standard of service.

Key Responsibilities

Handle hotel, resort, and accommodation reservation requests.
Process new bookings, amendments, cancellations, and confirmations.
Respond to guest inquiries through phone, email, and other communication channels.
Provide accurate information about room types, rates, availability, and hotel facilities.
Maintain updated reservation records and guest information.
Coordinate with the Front Office, Housekeeping, and other departments.
Follow up on pending reservations and special guest requests.
Handle customer concerns professionally and provide suitable solutions.
Ensure all booking details are entered accurately into the reservation system.
Prepare daily reservation reports and assist with administrative tasks.

We Offer

Competitive salary package
Professional working environment
Training and career development opportunities
Annual leave and employment benefits as per company policy
Supportive and team-oriented workplace

Please Send your resume/CV