Description

We are hiring Reservation Agent, who is responsible for managing room or property reservations, handling guest inquiries, confirming bookings, and coordinating with operations to ensure a smooth reservation process.

Key Responsibilities

Handle reservations via phone, email, website, and online channels

Process bookings, modifications, and cancellations accurately

Respond to guest inquiries regarding availability, rates, and policies

Coordinate with front office, housekeeping, and operations teams

Update reservation systems and maintain accurate records

Manage OTA platforms (Booking.com, Airbnb, Expedia – if applicable)

Upsell rooms, services, or packages when possible

Prepare daily reservation and occupancy reports

Ensure high customer satisfaction and follow company policies

Please send your resume/CV