Description

Deliver exceptional service, build customer trust, and lead positive client experiences.

A professional organization is seeking an experienced and customer-focused Senior Customer Service Executive to manage client interactions, resolve concerns, and support service excellence. This opportunity is ideal for individuals with strong communication skills and experience in handling customer relationships. Candidates with relevant experience are encouraged to apply.

Your Responsibilities

Handle customer inquiries and provide effective solutions
Manage complex customer issues and escalations
Maintain strong relationships with clients and ensure satisfaction
Monitor service quality and support team performance
Maintain accurate customer records and reports
Coordinate with internal departments to resolve customer requests
Provide guidance and support to junior customer service staff
Identify opportunities to improve customer experience

What You’ll Need

Previous experience in customer service or client relations
Excellent communication and problem-solving skills
Strong ability to handle difficult customer situations
Good knowledge of CRM systems and MS Office applications
Professional attitude with strong attention to detail
Ability to work under pressure and meet service standards

Please send your resume/CV